Service 3-2-1

Provide access to important mobile health information (IVR/audio), in the local language

Project start date : 21/08/2010

Last updated : 16/03/2022

Beneficiary country : Afghanistan Botswana Burkina Faso Cambodia Congo (the Democratic Republic of the) Ghana Madagascar Malawi Nigeria Uganda

Healthcare themes targeted

  • Mother and child health
  • Primary healthcare
  • Nutrition
  • Malaria/paludism
  • Infectious diseases
  • Sexual and reproductive health
  • Vaccination
  • Chronic diseases

Fields of application

  • Information, education and communication for behaviour change (IEC)

Stage of development

  • Routine project/operational

Financing method

  • Public (grant/subsidies, call for proposals/call for tender, etc.)
  • Private (private investors, crowdfunding, philanthropy, etc.)
  • NGO
  • Government agency (USAID, etc.)
  • Intergovernmental or international agency

Area where the project is utilised

  • International (in several countries)

Economic model(s)

  • Subsidies
  • Advertising
  • Other (please specify)

Target audience

  • Entire population
  • Sick people
  • Pregnant women
  • Children - adolescents (ages 6-18)
  • Young children (0-5 years)
  • Patient family/entourage

Project objectives

  • Decreased mortality
  • Decreased morbidity
  • Reduced suffering
  • Improved treatment
  • Other (please explain)

Materials used

  • Cellular (mobile) phone

Technologies used

  • Mobile telecommunications (without data connection)

Offline use


Open source


Open data


Independent evaluation


About the sponsor

Viamo Inc.

Viamo is a Canadian social enterprise with origins in Ghana and a presence in more than 20 countries in Africa and Asia. Its mission is to facilitate access to health information and data. With its own Interactive Voice Response (IVR) and technical integrations with multiple mobile network operators, Viamo is one of the world’s leaders in mobile (cellular) technologies.

Sector : Industrial (Startups, enterprises, etc.)

Country of origin : Canada

Contact : Sponsor website Project website


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