A smartphone based digital health access platform for migrant workers
Project start date : 01/05/2018
Beneficiary country : Malaysia
About the project
ClicknCare, is a tele-health platform built especially for migrant worker. Workers can use this platform to talk to their native doctors and consult them about their health and wellbeing thereby improving quality of care and productivity using smartphones.
The migrant workers who do not have any document or those who do not visit due to language or money barriers can now easily get his/her health problem resolved.
The program helps the Government in achieving its Sustainable Development Goals and Health for All. Our venture helps the undocumented segment to take preventive measure for their health issues thereby decreases the chances of communicable diseases and increase the productivity.
ClicknCare is starting with Bangladeshi migrant workers and will expand its coverage to Nepalese, Myanma, Filipino, Pakistani and Indian migrant workers.
Two service packages are available: ClickTalk and ClickDoc. With ClickTalk, targeted mainly for undocumented migrant workers, migrant worker can directly talk with their native doctors and get the advice which previously was merely a dream for them. ClickDoc is a full consultation pack developed for all types of migrant workers where Malaysian registered native doctors provide the consultations. These packages are available as top-up in their nearest shops and with individual agents.
The native doctors are heart of the venture without them the initiative cannot be run. ClicknCare has two types of doctors in its pool. One set of doctors can support the undocumented migrant workers through our ClickTalk package where formal prescription is not written rather advice and OTC medicine are given and the other set usually are Malaysian registered native doctors who can treat any category of migrant workers with full-fledged service including prescription. There are about 15 qualified doctors with us who are providing services online. In addition, we have 40 sales agents who are and will be engaged in selling the top-up for the services to users.
Within a short period of time, ClicknCare has been able to disseminate the information about the service to 20,000 Bangladeshi migrant workers, out of these 2000 have registered for the service, 200 workers have taken the health service.
There are about 7 million foreign workers living in Malaysia. Despite the finest health infrastructures and facilities of the country, the foreign workers are unable to access the quality service due to three major barriers: language – most of the workers are illiterate and cannot explain their health problems in Malay or English to the doctors –, the cost of the consultation is higher for the foreigners, so it directly hits their pocket –, legal document – about 60% of the workers do not have any legal document and it prevents them from accessing any health services legally.
However, more than 80% of these people use smartphone for communicating with friends and family using different social media Apps. Availability of native countrymen shops as hub for meeting and different activities including remittance and Telemedicine Act 1997 of Malaysia enables Simple Motion Sdn Bhd in implementing the idea.
ClicknCare, unlike the traditional telemedicine platform, has two important extra functions and modules integrated with it: “sales agent” module and “call center” agent module to enable the semi-literate and illiterate migrant workers to take the service easily and conveniently through the help of the agents.
Through the web based link, the workers can register for any of the service packages Click Talk (advice based) or Click Doc (prescription based) through the sales agents or by themselves. When they need consulting the doctor, they can choose the options from the service packages and consult the doctor directly for advice and through call center agents for prescription-based service where agents help them to write history and select the right doctor.
Once the consultation is over, the prescription is available on workers smartphone which s/he can take to pharmacy or any clinic to get the medicine or test done. They are also able to upload their tests results, reports using the smartphone by just taking pictures.
The main aim of the service is to connect them with their native speaking doctors and eliminate the language barrier thereby improving the diagnosis and subsequently the quality of healthcare.
3 Full-Time equivalents
N/C Service providers
Number of beneficiaries since launch