A smartphone based digital health access platform for migrant workers
Main beneficiary country:Malaysia
Country of origin: Malaysia
Healthcare themes targeted
Stage of development:
Area where initiative is utilised
Initiative start date
There are about 7 million foreign workers living in Malaysia. Despite the finest health infrastructures and facilities of the country, the foreign workers are unable to access the quality service due to three major barriers: language – most of the workers are illiterate and cannot explain their health problems in Malay or English to the doctors –, the cost of the consultation is higher for the foreigners, so it directly hits their pocket –, legal document – about 60% of the workers do not have any legal document and it prevents them from accessing any health services legally.
However, more than 80% of these people use smartphone for communicating with friends and family using different social media Apps. Availability of native countrymen shops as hub for meeting and different activities including remittance and Telemedicine Act 1997 of Malaysia enables Simple Motion Sdn Bhd in implementing the idea.
ClicknCare, unlike the traditional telemedicine platform, has two important extra functions and modules integrated with it: “sales agent” module and “call center” agent module to enable the semi-literate and illiterate migrant workers to take the service easily and conveniently through the help of the agents.
Through the web based link, the workers can register for any of the service packages Click Talk (advice based) or Click Doc (prescription based) through the sales agents or by themselves. When they need consulting the doctor, they can choose the options from the service packages and consult the doctor directly for advice and through call center agents for prescription-based service where agents help them to write history and select the right doctor.
Once the consultation is over, the prescription is available on workers smartphone which s/he can take to pharmacy or any clinic to get the medicine or test done. They are also able to upload their tests results, reports using the smartphone by just taking pictures.
The main aim of the service is to connect them with their native speaking doctors and eliminate the language barrier thereby improving the diagnosis and subsequently the quality of healthcare.
Telemedicine (remote diagnosis and consultations)
600 Number of beneficiaries since launch
150 Number of users per Month
Health: Healthcare professionals and structures
Organizational: Communities, public authorities, NGOs, associations, foundations, etc.
Industrial: Startups, enterprises, etc.
Academic entities: Universities, research laboratories, etc.